All Systems Operational
App   Operational
Ingestor Queues   Operational
Reporting API   Operational
Presence   ? Operational
Website   Operational
SendGrid API v2   Operational
SendGrid SMTP   Operational
AWS ec2-us-east-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - We have been able to implement a fix for the issue that appears to have begun on 8th January, 2019 due to a Facebook API change.

All future Facebook Messages sent from new and existing contacts will be pulled into your Buffer Reply account as expected. That said, Facebook Messages sent prior to the fix being implemented won't be backfilled and will only be accessible through native Facebook Messenger.

We sincerely regret the trouble this has caused and apologize for the additional work that has resulted.
Jan 11, 12:55 PST
Update - We are continuing to work on a fix for this issue.
Jan 11, 12:32 PST
Identified - We are currently experiencing an issue with Facebook Messenger conversations where messages from new contacts of a Facebook Page aren't being pulled into Reply. We believe we have identified the cause and are working towards a resolution.

Very sorry for the trouble and extra work this causes. We will be updating this page as new information comes available.
Jan 11, 12:32 PST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.