Buffer Reply Status

All Systems Operational

App Operational

Ingestor Queues Operational

Reporting API Operational

Presence Operational

Website Operational

SendGrid API v2 Operational

SendGrid SMTP Operational

AWS ec2-us-east-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

Issues with Facebook Messenger Conversations.

Resolved - We have been able to implement a fix for the issue that appears to have begun on 8th January, 2019 due to a Facebook API change.

All future Facebook Messages sent from new and existing contacts will be pulled into your Buffer Reply account as expected. That said, Facebook Messages sent prior to the fix being implemented won't be backfilled and will only be accessible through native Facebook Messenger.

We sincerely regret the trouble this has caused and apologize for the additional work that has resulted.
Jan 11, 12:55 PST

Update - We are continuing to work on a fix for this issue.
Jan 11, 12:32 PST

Identified - We are currently experiencing an issue with Facebook Messenger conversations where messages from new contacts of a Facebook Page aren't being pulled into Reply. We believe we have identified the cause and are working towards a resolution.

Very sorry for the trouble and extra work this causes. We will be updating this page as new information comes available.
Jan 11, 12:32 PST

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.