All Systems Operational
App   Operational
Ingestor Queues   Operational
Reporting API   Operational
Presence   ? Operational
Website   Operational
SendGrid API v2   Operational
SendGrid SMTP   Operational
AWS ec2-us-east-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018
Resolved - The Buffer Reply Facebook app has been re-approved by Facebook. All functionality should be restored at this point.

Thank you for your patience as we worked through this one. Do let us know if you continue to see any trouble with connecting or receiving messages.
Jul 5, 04:41 PDT
Identified - With Facebook's dedication to data protection, which includes their review of all apps, we're seeing a pause in some services as we await the re-approval of our app, Buffer Reply. These issues involve the receiving and sending of messages on Facebook, trouble connecting additional Facebook Pages, and the ability to connect new Instagram accounts. We’re awaiting approval from Facebook which should then resolve the trouble.

We’ll continue to update this page as information comes available.
Jul 3, 06:42 PDT
Investigating - We're investigating reports from customers that new Facebook messages and comments are not currently being pulled into Reply inboxes. We're also investigating reports that replies are failing to send for existing Facebook messages and comments.

We'll share an update here soon.
Jun 29, 12:12 PDT