All systems are now back to normal. Please reach out on Twitter @GetRespond or shoot us an email firstname.lastname@example.org if you spot any issues 😅
Posted over 2 years ago. Jan 24, 2017 - 13:20 PST
We've identified the cause of a backlog that was causing some new received messages to be delayed in Respond. We've increased server resources to work though the backlog quickly and expect the issue to be resolved shortly.
Posted over 2 years ago. Jan 24, 2017 - 10:43 PST
We're investigating reports that some customers are seeing delays in receiving new Twitter Direct Messages. We'll share an update here shortly.